Returns & Exchanges
At Imprint Merch, we want you to love your gear, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your order isn't a perfect fit or features a manufacturing defect, we are committed to making it right.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare Your Package
Securely pack your items in their original packaging, ensuring all hangtags and labels are still attached to the garments.
- 3.Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it firmly to the outside of your return package.
- 4.Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once received, we will process your refund or exchange within 5-7 business days.